The seller delivers the orders via DPD Croatia d.o.o. (https://www.dpd.com/hr/).
For orders placed on working days (from Monday to Friday), the Seller will process the order on the same or the next day and place it in the delivery procedure. For orders placed on weekends, holidays and non-working days, the order will be processed on the first following working day.
Upon placing an order for delivery to the carrier DPD Croatia d.o.o. by the Seller, deliveries will be made according to the carrier’s general terms and conditions within 2-5 working days from the receipt of the order, in the case of land deliveries. The exception is deliveries to island locations and smaller places, where delivery times may be longer, considering that daily deliveries are not made and are carried out according to the general terms and conditions of the carrier and their delivery schedule. The seller is not responsible for any delay in the delivery of the package through the delivery service and unfortunately cannot influence the exact delivery date.
Delivery is made to the entrance to the residential unit (apartment, house, office space, etc.) at the address specified by the Buyer, and it can be organized only in the Republic of Croatia.
Cost of delivery within Croatia (except islands not connected by a bridge): Individual orders in the amount equal to or greater than 50,00 EUR, except for islands that are not connected to the mainland by a bridge, the Seller delivers free of charge or without calculating the cost of delivery.
For individual orders in the amount equal to or less than 49,99 EUR, delivery is charged at a price of 5,00 EUR. In this case, the delivery cost is an integral part of the total order.
The ordered products will be packed in such a way that they cannot be damaged by the usual handling in transport. The buyer is advised to inspect the shipment before collection, and immediately report any visible damage and refuse to accept the damaged shipment.
When taking over the goods, the buyer is obliged to sign a delivery note, which the delivery person takes as a confirmation of collection. Acceptance of the goods is signed by the person indicated as the Buyer when ordering. If any other person picks up the goods at the location, the delivery will be deemed to have been duly made.
If the Buyer does not receive the goods within the agreed time, the Seller shoud be informed about it by e-mail or telephone as soon as possible.